HubSpot Shared Inbox Spam

When shared inbox spam hits every rep, filter it once at the portal level. Limit analysis to specific inboxes or cover all connected shared inboxes.

Why It Matters

• One spam-filled queue affects the whole team
• Select Inboxes to analyze for Sales vs Support streams
• Daily digest keeps managers informed without manual checks

In the App

On Scoring, pick inboxes like CSM Inbox or leave empty for all. Enable digest on Notifications tab.

Choose inboxes to analyze